Rohit Singh - Portfolio

Relay

Task & Performance Management Platform

An enterprise-grade task execution and performance tracking platform used across corporate offices. Replaced spreadsheet-driven operational workflows with event-driven automation, hierarchy-based delegation, and live KPI dashboards, saving V-Mart over Rs 26 Lakhs annually.

⚠️Note: The live Relay platform is password-protected for internal enterprise use. The interactive demo link provides a visual simulation of the workspace and dashboard screens.

Role

Date

Full Stack Developer

Feb 2023 - Present

Live Site

01. The Objective

Streamline operations and elevate performance tracking for corporate teams. Relay replaces fragmented manual communications and spreadsheet updates with automated, event-driven task flows, giving managers and stakeholders complete visibility into employee productivity and operational SLAs.

I built REST API-driven workflows, manager dashboards, and automated escalation microservices that trigger notifications and workflow transitions based on SLA deadlines.

TECHNICAL HIGHLIGHTS

▹ Hierarchical Task Delegation
▹ Real-Time KPI Dashboards
▹ Event-Driven Automation Services
▹ Productivity Monitoring & SLA escalations
▹ AWS SNS & SES integrations

02. Project Story & Deep-Dive

Phase 01 • The Challenge

Operational Fragmentation

With 550+ retail stores and thousands of corporate tasks daily, tracking delegation, approvals, and performance in spreadsheets led to massive SLA delays and operational blind spots. Communication was fragmented, and executives lacked real-time visibility.

Architectural Focus

[Spreadsheet Operations] Tasks Managed: 15,000+/month Manual Notifications: Email/WhatsApp/G Chat SLA Miss Rate: ~18% (Before Relay) Escalation Path: Undefined

Phase 02 • The Solution

Event-Driven Workflow Automation

We built Relay using a Node.js/Express backend and MS SQL to handle hierarchical delegation and complex task lifecycles. By integrating event-driven triggers via AWS SNS/SES, we automated tasks, status transitions, notifications, and manager escalation workflows based on calendar dates and project milestones.

Architectural Focus

// AWS SNS Event Trigger const payload = { taskId: task.id, assignedTo: employee.email, deadline: task.slaDeadline }; await sns.publish({ TopicArn: process.env.TASK_ALERTS_TOPIC, Message: JSON.stringify(payload) });

Phase 03 • Business Outcome

Driving Financial Efficiency

By replacing manual work with automated routing and alerts, project completion times dropped by 45%. Operations managers now track real-time SLA metrics on customized dashboards, which directly saved the business Rs 26 Lakhs in administrative overhead annually.

Architectural Focus

[Business Impact Summary] Annual Savings: ~Rs 2,600,000 SLA Breach Reduction: -82% Operational Transparency: 100% Manager Effort Savings: 20 hrs/week